Carpet Cleaning FAQ
General Questions
- What makes Zerorez® different from other carpet cleaning companies?
- How does just “Water” clean?
- How long does it take for my carpet to dry?
- Do you guarantee your carpet cleaning?
- How much time does your process take?
- Can I walk on the Carpet after it has been cleaned?
- Is Zerorez® DFW, LLC bonded and insured?
- Do I need to be present for the service?
Specific Carpet and Stain Issues
- How well does your system remove pet stains?
- Does the process remove traffic ways?
- Will you get the black lines around my rooms out?
- Do you perform carpet repairs?
Pricing Issues
- Why can’t you give pricing for stain removal over the phone?
- Can I substitute a flight of stairs for a room with your specials?
- Why is pet treatment an additional cost?
What makes Zerorez® different from other carpet cleaning companies?
Zerorez© carpet cleaning in Dallas and Fort Worth does not use any soaps, shampoos, or detergents in the cleaning process. At the heart of our green cleaning technology is The Cleaner Answer® and Empowered Water™ which enables us to leave NO residue behind. The actual vacuum, heater, and cleaning equipment gains its power from the engine and transmission of our trucks. This gives us a more efficient clean that a simple slide in truck mount just can’t match. A Zerorez© carpet cleaning is the right way to clean.
How does just “Water” clean?
Water itself is actually nature’s best solvent. Given enough time, it can dissolve or erode almost anything. For carpet cleaning, we wanted something that would work faster and better at dissolving the oil, greases, and dirt that is so common in dirty carpet. The solution came from EAU’s Empowered Water™. Empowered Water™ is actually 10 to 1,000 times stronger than any chemical, soap, shampoo, or detergent that you can use in cleaning carpet without ruining or voiding the warranty. Overall it is safe, non-toxic, and doesn’t derive any power from chemicals mixed-in; but is essentially just water.
How long does it take for my carpet to dry?
Carpet dry times vary depending on weather, humidity levels, the amount of air flow in the room, and the total amount of oxygen in the air. A majority of the time, it takes about 2-4 hours for the carpets cleaned by Zerorez® to dry.
Do you guarantee your carpet cleaning?
Yes. We want you to be thrilled that you chose Zerorez® Carpet Cleaning Dallas/Fort Worth if for any reason you are not happy with your service, or any issues should arise, please contact us at 214-372-5326 to speak with a customer service representative.
How much time does your process take?
It usually takes anywhere from 10-20 minutes per room for carpet cleaning. This can vary depending on the size of the room, amount of furniture to move or clean around, and the amount of soil, traffic patterns, or spots that need to be cleaned.
Can I walk on the Carpet after it has been cleaned?
We recommend that you stay off the carpet as much as possible when it is still damp. If you need to walk across the carpet, we recommend you use clean white socks to avoid any soil or oils from your feet transferring to your newly cleaned carpet. If you had your carpet protected, we recommend that you stay off for at least 30-45 minutes to allow the protectant to cure and avoid any potential reactions.
Is Zerorez® DFW, LLC bonded and insured?
Zerorez® DFW, LLC is insured and does carry a bond in case of any mistakes, damages or other issues that could possibly arise during a service call. We also do carry workman’s comp insurance for our employees and technicians to protect your home or office from any possible liabilities.
Do I need to be present for the service?
We recommend that you are present for your service call. If you are not able to stay for the entire service, we recommend that at least you try to meet the technician to point out all of your areas of concern, and then to be there at the end for a final walk through on the job.
How well does your system remove pet stains?
Pet stains require special treatment and can never be fully guaranteed. The success at removing pet stains depends on many factors from the length of time since the accident occurred, what the pet has been eating and drinking, and how well the carpet protectant is still protecting, and what type of carpet fiber you have. Virtually every spot will lighten up somewhat, and sometimes the spot could completely disappear.
Does the process remove traffic ways?
Each job is a new challenge, and we love to stretch our muscles. Results can vary greatly on traffic ways depending on the type of carpet fiber you have. Every traffic pattern will usually have some apparent staining or a dull or grayish appearance left after cleaning. This is really a result of dirt scratching and cutting the fibers that is irreversible. Some companies may use optical brighteners to fix the appearance during cleaning, however, it is against IICRC and CRI cleaning guidelines and results in more wear and tear and quicker re-soiling.
Will you get the black lines around my rooms out?
Filtration lines are caused by poor air quality and can be some of the toughest stains to remove. We do have processes that address this issue, but it all depends on the the severity of the problem. A technician that can see the problem can give you better options.
Do you perform carpet repairs?
Absolutely. Are technicians are well trained in many of the most popular carpet repairs. This includes stretching, patches, seams, spot dyeing, and much more.
Why can’t you give pricing for stain removal over the phone?
Every stain is a different challenge and not every stain can be removed. The only way to know the breadth and difficulty or possibility of fixing a stain is to be able to see it and test it. For this reason we need our technicians to evaluate what they can do for the stain, what options you have as far as removal, what each options entail as far as labor and/or supplies, and then give you an exact price for the stain removal.
Can I substitute a flight of stairs for a room with your specials?
Unfortunately Zerorez® is unable to make substitutions like this with packaged specials. When putting together our specials, we determine what we can reasonably offer at a specific price point and the amount of labor and supplies that will be necessary. Stairs require using a smaller hand tool for proper cleaning and are clearly more labor intensive than cleaning a normal room.
Why is pet treatment an additional cost?
Pet urine reeks havoc on carpet and causes problems beyond what you can see or smell. Zerorez® must utilize specific processes beyond normal carpet cleaning routines in order to properly treat and take care of these issues. Depending on the scope of the job, this can be quite an involved process that takes specific solutions and greater amounts of time. Normal cleaning procedures can not fully address the issues and can sometimes make the issue worse.